Shipping and Refund Policy

 

📦 Shipping Policy

At JANGYAO, we are committed to providing a seamless and transparent global delivery experience. We maintain multiple fulfillment centers to ensure your DJI, Insta360, and FIMI products reach you securely and efficiently.

🌍 Free Shipping Worldwide

✅ All orders ship for free! Regardless of order value or destination, you pay nothing for shipping.

Shipping Methods:

• Standard shipping (Yanwen, YunExpress, Postal, etc.)

• Expedited shipping (FedEx, UPS, DHL) may be available for select regions. Additional fees may apply — please contact us for details.

Estimated Delivery Times:

Note: These are estimates and do not include potential customs clearance delays.

📦Warehouse & Fulfillment Operations

We strategically route orders based on inventory availability and your location to optimize delivery times:

• 🇺🇸 Ship from U.S. Warehouse (Only available for US Buyers): Limited VIP US Stock (3-5 Days - Contact Support).
  

• 🇨🇳 Ship from China Headquarters: Access our complete, unlimited catalog of original products and accessories. Orders are processed rapidly from our primary fulfillment center in SHENZHEN / HONG KONG.(10-15 Days - Contact Support).

Customs and Duties:

• 🦅 U.S. Buyers (All-Inclusive Pricing): We offer a completely tax-free and tariff-free experience for our customers in the United States. The price you see on our website is the final amount you pay. We cover all import duties, and unlike other major marketplaces, our prices already include applicable state sales taxes.

• 🌐 International Buyers (Outside the U.S.): For deliveries outside of the United States, orders may be subject to local import duties, customs taxes, or VAT upon arrival in the destination country. These charges are determined by local customs authorities and are the sole responsibility of the buyer.

• We cannot predict these charges — please check with your local customs office

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🔄 Return and Refund Policy

Last Updated: February 2026

We are committed to your satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return or refund.

Return Conditions:

• ✅ Items must be requested for return within 30 days of receipt

• ✅ Items must be unused, undamaged, and in original packaging

• ✅ Order number and return reason must be provided

Non-Returnable Items:

• ❌ Electronic parts that have been installed, calibrated, or used

• ❌ Damage caused by improper installation

• ❌ Final sale / clearance items

Refund Process:

1. Contact customer service to obtain a Return Authorization (RMA)

2. Ship the item back to the designated address (return shipping cost is borne by the buyer, unless the item is defective)

3. After receiving and inspecting the item, we will process the refund within 7 business days

Refunds will be issued to the original payment method (credit card, PayPal, etc.) and typically take 3–10 business days to appear in your account.

 

Technical Support & Brand Warranties

Before initiating a return for a suspected defect, we encourage you to utilize our specialized support:

• 🛠️ Customers can verify serial numbers on official websites and enjoy full official brand warranties for covered defects.
  
  

• 👨🔧 Unlike many resellers, we have professional technicians on staff who specialize in DJI drone repairs.
  
  

• 📧 You can email your order ID to support@jangyao.com for dedicated technical assistance and troubleshooting before returning an item.

⚖️ Terms and Conditions

Acceptance of Terms
By accessing or purchasing from our website, you agree to be bound by these terms.

Product Information

• We strive for accuracy, but some parts are described as "95% New" or "Calibration Required" — by purchasing, you acknowledge and accept these conditions

• Product images are for reference only; actual items may vary slightly

Pricing and Payment

• 💰 All product prices are listed in USD

• 💱 Final payment amount will be displayed in your local currency, converted at the day's exchange rate during checkout

• We accept multiple payment methods:

  • Credit Cards (Visa / Mastercard / AMEX)

  • PayPal

  • Apple Pay / Google Pay

  • ⚡ Local payment options are available in many countries (e.g., Pix in Brazil, OXXO in Mexico, FPX in Southeast Asia). Available methods will be shown at checkout.

• We reserve the right to correct any pricing errors

Order Processing

• Orders are typically processed within 1–3 business days (excluding holidays)

• We reserve the right to cancel any order suspected of fraud

Limitation of Liability

• We are not responsible for damages caused by improper installation or use

• Our total liability shall not exceed the purchase price of the product

 

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🔒 Privacy Policy

Information We Collect:

• Personal information: name, email, phone number, address, and tax ID / VAT number (if provided)

• Payment information (processed securely)

• Browsing data (cookies, IP address)

How We Use Your Information:

• Process and ship orders

• Provide customer support

• Send order updates and promotional offers (you may opt out anytime)

Information Protection:

• We use SSL encryption to protect your data

• We do not share your information with third parties, except:

  • To fulfill orders (e.g., sharing address with shipping carriers)

  • When required by law

Cookies:
Our website uses cookies to enhance your browsing experience. By continuing to use our site, you consent to our use of cookies.

Your Rights:
You may request at any time to:

• Access, correct, or delete your personal information

• Stop receiving marketing communications

Contact Us:
For any privacy-related questions, please contact: support@jangyao.com